Assertiveness - Making yourself heard and understood

Assertiveness is about effective and confident communication. Being able to ask for and get what you want in an open, honest and direct way is a core skill whatever your job entails. Through constructive role play this course will show you how to communicate your needs both professionally and personally.

Course Dates:

  5 Mar 2008

Price:  $475 + GST per delegate
Call 03 9642 2862 for in-house pricing.

  18 Jun 2008

Delegate numbers:  6 min 12 max

Venue:  Melbourne.

Is this course right for you?

This course is designed to help anyone who deals with people, either on the phone or face-to-face, to improve their communication with peers and colleagues at all levels.

Once the course is complete you should be able to:

  • Deal with others with increased confidence
  • Understand why we behave the way we do
  • Choose from a variety of ways to interact with others
  • Have more control over situations that you find difficult
  • Listen and communicate more efectively so that you get more of what you want most of the time.

Course Content

  • Attitude and Performance
  • Criteria for effective communication
  • Transactional analysis
  • Assertiveness
  • Barriers to being assertive
  • Verbal aspects of becoming more assertive
  • Communication for win-win outcomes
  • Contributing effectively to meetings

How is the course conducted?

The course is conducted as a two day workshop session held at MaST's CBD location. The session is engaging and stimulating yet relevant to the audience in both style and content by including role plays, continual opportunities for discussion and activities.

Our workshop groups are limited to 12 participants (a minimum of 6 is required), to ensure opportunities for individual attention and an enhanced learning experience.

You will be provided with a comprehensive course manual, access to MaST's post-course resources, and ongoing telephone support from the team at MaST.

 

To book an Assertiveness course, or to arrange in-house training, please call the training team on 03 9642 2862, or email us at mast@mastaustralia.com.au to let us know how we can help you.