Managing Effectively

Staff need to be effectively managed if they are to produce the outputs required by an organisation. But when applied regularly and accurately a performance management process can also be motivational, forward looking and developmental for the appraisee - ensuring that goals are achieved, morale is kept high and staff turnover minimised.

Course Dates:	2 & 9 Apr 2008	Price: $950 + GST per delegate Call 03 9642 2862 for in-house pricing.
	17 & 24 Jun 2008
Delegate numbers: 6 min 10 max		Venue: Melbourne.

Is this course right for you?

This course is designed for any manager of people who has been in the role for some time and has not received formal performance management training recently, or any new manager who has at least twelve months' experience of people management.

Once the course is complete you should be able to:

Develop a performance description for your team members that clearly outlines job responsibilities and standards
Design performance goals and action plans that will help your staff achieve or exceed performance standards
Use positive reinforcement techniques to motivate your staff
Counsel staff when performance deficiencies are identified
Identify the most appropriate leadership style to use with each member of staff
Recognise their current managerial strength and those areas for personal improvement
Design action plans for self-development.

Course Content

Management foundations and team objectives

Goal setting

Identifying action plans with staff

Handling conflict to achieve a satisfactory outcome

What motivates employees

Leadership styles and when to use

How to delegate

Counselling for improved performance

How is the course conducted?

The course is conducted as a 2 day workshop session held at MaST's CBD location. The session is engaging and stimulating yet relevant to the audience in both style and content by including role plays, continual opportunities for discussion, and activities.

Our workshop groups are limited to 10 participants (a minimum of 6 is required), to ensure opportunities for individual attention and an enhanced learning experience.

You will be provided with a comprehensive course manual, access to MaST's post-course online resources, and ongoing telephone support from the team at MaST.

To book a Managing Effectively course, or to arrange in-house training, please call the training team on 03 9642 2862, or email us at mast@mastaustralia.com.au to let us know how we can help you.