Personal Development for Administration and Support Staff

Support staff are increasingly being recognised as a vital resource in most companies - uniquely positioned to oil the wheels of business. However, this growing recognition and status means that it is no longer enough to be technically competent. Today's administration and support staff need to be able to use their initiative, be self-motivated and clearly understand the priorities and pressures facing those they work for. They also need to communicate confidently, assertively and professionally. This course is designed to enhance the self-esteem, confidence and communication skills of administrators and support staff and, in turn, create more effective and rewarding working relationships.

Is this course right for you?

This course is designed for secretarial, administrative and support staff who wish to improve their self-management and contribute more widely to the success of their department and the business as a whole.

Once the course is complete you should be able to:

  • Clearly recognise the requirements of the role and the ncessary skills and attributes
  • Improve your time and self management
  • Work more effectively with managers
  • Project a more cconfident and professional image
  • Communicate more effectively at all levels within the organisation
  • Behave assertively by reducing aggression and non-assertion
  • Raise and resolve difficult/sensitive issues.

Course Content

  • Roles and responsibilities
  • Practical time and self management
  • Delegation
  • Objective setting
  • Problem solving
  • Attending meetings
  • Communicating confidently

How is the course conducted?

The course conducted as a 2 day workshop session held at MaST's CBD location. The session is engaging and stimulating yet relevant to the audience in both style and content by including role plays, continual opportunities for discussion, and activities.

Our workshop groups are limited to 12 participants (a minimum of 6 is required), to ensure opportunities for individual attention and an enhanced learning experience.

You will be provided with a comprehensive course manual, access to MaST's post-course online resources, and ongoing telephone support from the team at MaST.

 

To book a Personal Development course, or to arrange in-house training, please call the training team on 03 9642 2862, or email us at mast@mastaustralia.com.au to let us know how we can help you.